Terms of Service & Legal Agreements
Comprehensive client service standards, 24-hour refund guidelines, and privacy protocols. Effective as of January 2025.
1. Acceptance of Terms
By accessing, purchasing, or utilizing web hosting packages or infrastructure services from Register99, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a corporate entity, you represent that you possess the legal authority to bind that entity to these conditions.
2. Account Responsibilities & Security
Clients are solely responsible for maintaining the strict confidentiality of their cPanel, billing portal, and server login credentials. Register99 accepts zero liability for losses or damages resulting from compromised client credentials or insecure third-party configurations.
3. Hosting & Acceptable Resource Usage
Register99 provides high-performance hosting environments designed for standard business and personal websites. The following guidelines apply:
- Prohibition of malicious software, phishing scripts, spam distribution engines, or unauthorized vulnerability scanning tools.
- Resource limits must be respected; continuous CPU or RAM saturation that impacts shared node stability may result in temporary throttling or suspension.
- Data backups remain the client's responsibility, although Register99 maintains routine automated server backup redundancies as a courtesy.
4. Strict 24-Hour Refund Policy
We want you to be fully satisfied with your Register99 infrastructure experience. Our financial policy regarding cancellations and refunds is defined as follows:
- 24-Hour Evaluation Window: New web hosting and server packages are eligible for a full refund if canceled within 24 hours of the initial purchase timestamp.
- Exclusions: SSL certificates and custom engineering/migration setups are strictly non-refundable due to provider-level activation fees.
- Refund Processing: Approved refund requests will be returned to the original payment method through our billing desk via billing@register99.com.
5. Billing, Invoices & Renewals
Invoices are automatically generated prior to service expiration dates. Clients must ensure payment methods remain active to prevent account suspension. Accounts left unpaid past their grace period risk automated data archiving or server termination.
6. Uptime Commitment & Service Levels
Register99 targets a 99.9% network uptime availability across our core infrastructure grid. Scheduled maintenance notifications are dispatched ahead of time to minimize client disruptions.
7. Limitation of Liability
Register99 shall not be held liable for indirect, incidental, or consequential damages, including loss of data, business interruption, or lost profits arising from the use or inability to use our hosting services.
8. Modifications to Terms
We reserve the right to alter or revise these Terms of Service at any time. Continued use of Register99 services following updates constitutes formal acceptance of the modified terms.
9. Dedicated Engineering & Billing Support
Need clarification regarding our terms, server uptime, or request a refund review within the 24-hour window? Reach our teams directly:
1. Information We Collect
To power human-led, AI-driven hosting infrastructure and cloud architecture, Register99 collects specific categories of operational and personal data:
Personal & Corporate
Full names, corporate identities, invoicing addresses, and active emails including direct correspondence to hello@register99.com.
Financial Records
Encrypted payment tokens, transaction IDs, and billing preferences processed safely via PCI-DSS compliant gateways.
Infrastructure Telemetry
IP addresses, browser signatures, server requests, cPanel node interaction logs, and uptime diagnostics.
2. Use of Collected Data
We leverage gathered information strictly to maintain service performance, ensure optimal resource distribution, and protect user portfolios:
- Provisioning high-speed NVMe cPanel hosting packages, WordPress accelerators, and virtual cloud nodes.
- Dispatching critical server maintenance alerts, automated invoices, and security notifications.
3. Data Security & Encryption Standards
Register99 embeds enterprise-level defense mechanisms across all network layers. Data in transit is secured using advanced TLS 1.3 encryption protocols, while stored information resides behind resilient multi-tier hardware firewalls with restricted administrative access.
4. Cookie & Tracking Policy
Our client dashboard and main portal utilize functional cookies to retain session states, preferences, and security tokens. You retain the freedom to disable cookies via your browser settings, though certain portal features may require active cookies to operate smoothly.
5. Third-Party Disclosures
We maintain strict confidentiality policies. Your data is never sold or monetized. Information is shared solely with accredited partners or legal entities when mandated explicitly by binding court orders.
6. User Rights & Data Control
You hold absolute sovereignty over your profile data. You may request data exports, rectify inaccurate administrative phone numbers or addresses, or initiate account closure directly through our support infrastructure.
7. Policy Modifications
Register99 reserves the right to modify or adjust this compliance statement periodically to reflect changes in regulatory frameworks or technical capabilities. Updated versions will always feature an updated revision date at the top.
8. Dedicated Engineering Support
Have questions regarding data compliance or cloud deployment configurations? Reach our specialized teams directly via email: