Refunds
Payments made for eligible services provided by Register99 may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our Client Portal. Once the service is canceled, you may request a refund.
You must make the refund request within 24 hours of the payment transaction time. The transaction time means the time that the payment transaction or charge occurred. Generally speaking, this is the date of original purchase or renewal for the service in question. Register99 will not grant refunds in advance.
Refunds requested before the cancellation or outside of the 24 hours time window from the payment transaction time are considered invalid and not eligible for a refund.
The following products and services are ineligible for refunds.
- Software licenses
- Domains
- SSL certificates
- IP addresses
- Products or services that are billed on an hourly basis
- Products or services that are terminated for violations of our Terms of Service
- Products or services that are purchased using cryptocurrencies, tokens, or digital assets
Note: Refunds can only be issued for payments made using a credit card, PayPal, or Alipay. An account credit will be issued in place of a refund for payments made using any other payment method.
Prorated Refunds
Prorated refunds will be issued to the original payment source, provided that you canceled the service(s) in the time frame that would allow it, as detailed in our refund policy. Otherwise, a Register99 account credit would be issued.
In the event of a credit card change
The credit card that you had used to make the payment would need to be listed on file for any prorated refunds to be issued. For example, if the original card has been canceled, an account credit would be issued in place of a refund.
In the event of a closed PayPal account
It is impossible to refund a PayPal payment from one PayPal account to another, nor can a prorated refund be made to a closed account. In these cases, it would be required for you to reach out to PayPal directly to see if you can reopen the account.
If the account is reopened, a new Register99 billing agreement would need to be made to process a prorated refund. If you cannot do this, an account credit would be issued in place of a refund.
These Terms of Service are an agreement (the “Agreement”) between Register99 (“Register99”) and you (“Client” or “you” or “your”). This Agreement states the terms and conditions of your use of the products and services (the “Services”) made available by Register99 and the Register99.com website. By using any of the Services, you agree to be bound by all of the terms and provisions of the Agreement.”
Examples of unacceptable material on all Shared, Business and Reseller servers include:
X IRC Scripts/Bots
Proxy Scripts/Anonymizers
Pirated Software/Warez
Image Hosting Scripts (similar to Photobucket or Tinypic)
IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/Spam Scripts
File Dump/Mirror Scripts (similar to Rapidshare)
Sale of any controlled substance without prior proof of appropriate permit(s)
Lottery/Gambling Sites
Sites promoting illegal activities
Forums and/or websites that distribute or link to Warez/pirated/illegal content.
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com).
Payment
Register99 provides subscription-based services that renew automatically on a recurring basis to prevent any disruption of said services.
Payment for all non-hourly services is due and payable in advance of the time in which said services are provided. Payment for all hourly services is due and payable on the first (1st) of every month for the usage of the service for the previous month.
All invoices will be paid automatically using the payment information stored on file with Register99, such as Credit Card, PayPal, or Alipay. This would include invoices for new orders, renewal of existing services, hourly service usage, invoices created from the Client Area, and fees of any kind.
Listed fees for Register99 services do not include any sales, use, revenue, excise, or other taxes imposed by any taxing authority. Any non-hourly service with an invoice that is outstanding for more than fourteen (14) days may be terminated. All services billed on an hourly rate must be paid for within one (1) days of their due date or risk suspension. Any hourly service that is unpaid beyond ten (10) days will be terminated.
Zero-Tolerance SPAM Policy
Register99 has zero-tolerance for Clients sending unsolicited e-mail, unsolicited e-mailing, and SPAM. “Safe lists,” purchased lists, and selling of lists will be treated as SPAM. Any Client who sends out SPAM will have their account terminated, and may be terminated without notice. Additionally, Clients who engage in unsolicited mailing will, at Register99′ own discretion, be charged a consulting fee of two hundred fifty dollars ($250) per hour for any remedial actions that Register99 elects to take in the event that, as a result of a Client’s activities, Register99 servers or IP space are placed in any third-party mail filtering software or blackhole lists.
To protect the IP reputation of our network, and as a proactive measure to prevent our IP space from being used to distribute unsolicited e-mail, Register99 reserves the right to apply an SMTP filter as a precaution to accounts flagged by our Abuse Team.
Transfers
Our Support Engineers will make every effort to assist you with the move of your website or server to us. Transfers are provided as a courtesy service, and Register99 does not make any guarantees regarding the possibility, prospect, or time required to complete a transfer of accounts. Every hosting company is structured differently, and some hosting platforms retain data in an inconsistent or proprietary configuration, which may result in migration attempts being immensely difficult and possibly impossible to migrate partial or all account data. In certain situations, we may not be able to provide you the assistance in the transferring of data from a previous hosting provider. In no event shall Register99 be held liable for any lost or missing data or files resulting from a transfer to or from Register99. You are solely responsible for backing up your data in all circumstances. You are also solely responsible for ensuring the integrity of the data once our engineer provide notice that to the best of their knowledge the migration is complete.
Unlimited Hosting Policy
Register99 will allocate an unlimited amount of disk space and bandwidth for our Shared, Business, Reseller, and White Label Reseller services. That unlimited disk space and bandwidth may only be used to store and transfer files relevant to the website(s) being hosted on those services. If a Client causes continuous server or service interruptions under their current plan, they will be asked to upgrade to a more powerful plan.
In the event that such interruptions are being caused, we would notify the Client, informing them they need to upgrade. In extreme cases, the service would be suspended to prevent further server or service interruptions. The service would also be suspended if the Client does not contact us after warning emails regarding the need to upgrade have been sent.
Price/Plan Changes
Register99 reserves the right to change prices at any time. We will provide you with at least thirty (30) days prior to you being billed at the updated price. It is your sole responsibility to periodically review billing information provided by Register99 through the customer portal.
Account Credit
All account credits are tied to the account on which they were originally added. Account credits will not be refunded back to the Client.
Chargebacks and Disputes
In the event that we are notified that a chargeback or other payment dispute is filed, your account will automatically be placed on hold. Resulting in suspension for all active services on your account, and the risk of termination should the dispute not be immediately resolved. Resolving a chargeback would include providing proof of ownership for the payment method used, repaying any disputed transaction(s), and paying a two hundred fifty dollar ($250) penalty fee per transaction that has been disputed.
Failure to do this will result in the termination of the service(s) on the account as well as the account remaining on hold, preventing any new orders or purchases from being completed.
Disclaimer
Register99 shall not be responsible for any damages a Client’s business may suffer. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Register99 and its Clients. Register99 makes NO WARRANTIES of any kind, expressed or implied for Services provided. Register99 makes NO WARRANTIES of MERCHANTABILITY or FITNESS for a particular purpose.
IN NO EVENT WILL REGISTER99 ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF REGISTER99 IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Entire Agreement
This Agreement, including documents incorporated herein by reference or otherwise referred to herein, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement and such other agreements constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.